Gaming is about fun and entertainment — not stress or anxiety. lv9 wants every player to game in a healthy way, know their limits, and seek help when needed. This page has all the information and tools you need.
Lv9 lets you stay in control of your gaming — completely free of charge
Set your own daily, weekly, or monthly deposit cap. Play within your budget — never beyond it.
Set a maximum stake for each bet yourself. Put this limit in place before you play so you stay in control when things get exciting.
Set how many hours you want to play in a session ahead of time. Once the time is up, the system will automatically send you a reminder.
Need a short break? Temporarily suspend your account for anywhere between 24 hours and 30 days. You can reactivate it yourself at any time.
If you need a longer break, choose self-exclusion. You can step away from gaming for as little as 6 months or permanently.
You will receive periodic pop-up notifications summarising how long you have been playing and how much you have won or lost.
Lv9's Responsible Gaming tools are incredibly easy to use. Just head to your account settings and set all your limits in a few clicks.
Increasing or removing a limit typically requires a 24–48 hour waiting period. Lowering a limit, however, takes effect immediately.
lv9 Responsible Gaming Statistics
Log in to your account at lv9.live. Click the profile icon in the top right corner.
Go to "Responsible Gaming" under the "Settings" or "Security" menu.
Set a deposit limit, session time, betting limit, or self-exclusion — whichever you need.
Save your changes. Email or SMS verification may be required for security purposes.
If you ever run into any issues, our Bangla support team is available 24/7.
Gaming addiction often develops gradually — habits can become problems before you even realize it. If you notice any of the signs below, it is time to seek help.
If even one of the signs below applies to you, please contact our support team.
You're placing bigger bets to try to win back money you've lost.
You are lying to family or friends about your gaming.
You feel restless or irritable when you are not gaming.
Your daily responsibilities, studies, or work are being affected.
You keep breaking the limits you set for yourself.
You are taking on debt or using household money to fund your gaming.
You cannot stop even after a win.
Answer these questions honestly on your own. If more than two answers are "Yes", please seek help.
Keeping your gaming activity secret from family or friends is a warning sign worth taking seriously.
Being unable to stop despite repeated attempts can be a sign of addiction.
Gaming is never a solution to financial problems — it is a form of entertainment.
Emotional dependency is a common sign of addiction.
Seek professional help if gaming is negatively affecting your relationships.
Remember — asking for help isn't weakness. It takes real courage.
Responsible Gaming means keeping gaming in its proper place — as a form of entertainment, not the center of your life. At lv9, we have been working from day one to build a culture of responsible play.
Many people in Bangladesh come to online gaming out of curiosity — and that's perfectly normal. But making sure that curiosity never turns into addiction is our responsibility. That's why every new member at lv9 is introduced to the core principles of responsible gaming.
Healthy gaming habits mean: setting a budget in advance and not going beyond it; deciding on a time limit and sticking to it; prioritizing time with family and friends; and not using gaming as a way to cope with stress.
Lv9 never wants you to spend more than you should. Our games are made for entertainment — to enjoy the best moments. Having fun matters more than winning.
Our system automatically detects unusual gaming patterns. If someone is spending excessive time or money, our Responsible Gaming team will reach out to offer support. This is our ethical responsibility.
Simple Rules for Healthy Gaming
Need Support?
Our Bangla support team is here for you 24/7 — reach out anytime without hesitation.
Log in to your accountLv9 is strictly for players aged 18 and above. We take every measure necessary to protect minors from accessing our platform.
Age is verified at registration. You will need to confirm your age with a valid ID during the KYC process.
Parents can block gaming sites on their devices — use internet filtering software to do so.
If you suspect a minor is using lv9, contact our support team immediately.
You don't have to face this alone. The lv9 team and professional support organizations are always ready to help.
Via 24/7 live chat and email. Log in and open the support chat.
Seeing an addiction specialist or mental health professional is the most effective step you can take.
Open up to the people close to you. Their support and care are the most powerful help you can get.
Direct answers to the most frequently asked questions.
Want to know more?
Our General FAQ Page View or contact support.
Join the Responsible Gaming culture at lv9. Know your limits, use the tools available, and enjoy the entertainment.